Contact Connersville Water Restoration

How do you keep water damage from spreading before help arrives?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Turn the main valve clockwise until it stops. If it won't budge, don't force it, and tell us on the call.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• If water is coming in from outside after heavy rain near the Whitewater River, move valuables to a higher floor and stay out of moving water.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• Whether it's clean water from a supply line or water that came up from a drain.
• Whether the floors feel soft or damp above the crawl space.
• When it started, even if it's a guess.
• Roughly when the house was built. Much of Connersville went up in the 1950s, and the age points the crew toward likely trouble spots.
• Whether someone will be home to let the crew in.
• Whether you were able to reach the breaker panel.

It's fine to guess on any of these, and the crew will confirm the details on site.

What should you expect when the crew shows up in Connersville?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

From there it's extraction and then drying, with the crew checking moisture readings until the wet materials are dry again.

Which details about Connersville homes help the crew plan?

Many Connersville homes were built in the 1950s, so original supply lines and drain pipes may still be in place. The mix in Connersville includes two story, Craftsman, bungalow and ranch homes. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Galvanized steel supply pipes, which rust from the inside, are still around in older houses here. Mention any of this when you call, and the crew will plan around it.

What parts of Connersville and nearby towns do we cover?

You can reach the crew from anywhere in Connersville, including these neighborhoods:

• Historic Downtown / Central Avenue District · basements are common
• Connersville North Side · built mostly in the 1950s to 1970s, most with basements
• Connersville South · much of it from the 1940s to 1990s, most with basements
• Eastern Avenue Corridor · many with finished basements
• Park Road / Roberts Park Area · built mostly in the 1950s to 1970s, most with basements

We also take calls from nearby Liberty, Cambridge City and Centerville. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What questions come up before a call?